Cómo Tratar Con Gente Difícil (Serie Inteligencia Emocional)

$60,000

El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como las suyas. Cómo mantener la calma en una conversación tensa? Cómo permanecer firme frente a determinados comentarios? Cómo saber si eres tú una persona con la que resulta difícil trabajar? De la mano de especialistas de Harvard Business Review, en este libro se exponen investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.

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Editorial: Reverte

Autor: Harvard Business Review

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Páginas: 150

Cubierta: Tapa Blanda

Medidas: 13 x 18 cm

Número de serie: 9788494949326

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